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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎09-08-2018 10:34 AM - edited ‎09-08-2018 10:42 AM

HP Recommended
Product: HP Spectre x360 Convertible 15-bl1XX
Operating System: Microsoft Windows 10 (64-bit)

Hello, lately I've been experiencing strange display/graphics issues on my HP Spectre x360 Convertible 15-bl1XX.

 

The first part of the issue seems to be general image retention. If I use a program with a brightly-coloured/white background, it leaves a faint--but noticable--ghost of the image when a darker image is on screen. The second part is that there is some sort of "glow" that brightly-coloured/white windows have that extends from their top, and it even follows them if I move the window around. 

 

I have attempt to both reinstall the current graphics drivers I have, as well as downgrading them, but the issue still persists. I believe it is not an issue with the graphics drivers, as the issue was still present even when I booted up Ubuntu 18.04 on a flash drive.

 

However, the issue is not present on screens such as the BIOS menus or start-up splash screen. I also have not had this issue before upgrading my BIOS to F.37; and even after reinstall F.37, the issue is still present.

 

I have made attempts to downgrade the BIOS in an attempt to see if this issue is related to the BIOS version; however, each time I attempted to install a previous version of the BIOS, I am met with a "Unable to open BIOS Signature file" error. And the BIOS Recovery shortcut (Win + B), just reinstalls F.37.

 

I am completely stumped as to how to proceed with this issue, so any help would be greatly appreciated.

 

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