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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎09-13-2018 07:11 PM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I just got an Acer 27" monitor with a HDMI connection.  Tried to connect to my HP Spectre x360 Convertible using Windows 10 with an HDMI commection; the laptop does detect the monitor ( I can tell in Windows settings) but the monitor will not display video.

 

I used a lower series HP laptop with Windows 10 and connected to the new monitor with the same HDMI cable (Insignia) and had no issues - monitor and HDMI cable work fine.  I also used the same cable to connect my HP Spectre to an older series Acer 24 " monitor - works fine.

 

Checked to make sure all HP and Windows drivers are up to date - they are.

 

Is there anything else I should be checking here?  Thanks in advance.

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