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‎09-18-2018 04:12 PM - last edited on ‎09-18-2018 04:17 PM by Retired

HP Recommended

I am getting the error message "0xc19a0003" "There is a problem with the printhead"

 

I have reset the printer several times

I have removed and reseated the cartridges, none of which are low on ink

I have removed and cleaned manually the printhead. A visual inspection of the printhead and cables revealed nothing out of the ordinary. The printhead WAS very dirty and would not clean from the control panel.

I reassembled and turned it on. after the self checks the same error message re-appeared.

 

Could it be the printhead or could it be the motherboard?  Without a scope, manual and schematic I can't go any further, can I?

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