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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-25-2018 10:56 AM

HP Recommended
Product: HP Officejet Pro 8600 Premium
Operating System: Microsoft Windows 7 (64-bit)

Hi,   First time for me on here.  

When I scan to email from my HP Officejet Pro 8600 Premium.    Everything acts as though it is working  - however the text that I type in the body of the email does NOT get sent.   There are no error messages.    The receiver gets the email, the pdf attachment but Nothing in the body of the email ( just blank ).

 

Using Windows 7 pro,   office 365, Outlook,  the latest 8600 drivers and software from HP website,  connected via USB.

Thank you in advance for your help

 

Darrell

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