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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-01-2018 08:06 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hi All,

 

I have a habit of watching Youtube with my laptop sideways on my bed before sleep.  (Imagine opening a book V-shaped and standing it upright.)  When I do this, the physical keyboard turns off. And I can't type.  How do I enable it again?  I have searched here and tried turning off tablet mode but the keyboard still turns off on its own when i turn my Envy sideways.

 

Thank you for your help.

 

Henry

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