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‎10-03-2018 03:55 PM

HP Recommended
Product: HP envy x360
Operating System: Microsoft Windows 10 (64-bit)

Suddenly the right shift key and the letter b key do not work on my keyoard. Occasionally the letter b does work. I have been using the on screen keyoard to type the letter b. The left shift key works.  I also noticed that my shortcut keys up top must be pressed twice now. I have not installed any software and the keys look perfectly normal.  I have tried turning on and off filter keys and going to settings but it didn't help. I do not know how to uninstall and reinstall keyoard. Does anyone have an idea how to fix this? The keys look new so I cant't tell if it is a harware problem. The back of the laptop is sealed so I can't open it.

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