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10-15-2018 08:56 PM
Product: HP Chromebook 14-q049wp
Operating System: Chrome OS
I followed the steps that Google suggested to recover the Chrome OS on my chromebook but after verifying the data on either USB stick that I've used, the chromebook goes to a black screen with a couple rows of blue dots, then reports "an unexpected error has occurred" after a minute or two.
Solved! Go to Solution.
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