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HP Color LaserJet Pro MFP M281fdw
macOS 10.14 Mojave

I recently bought a new HP laser printer: the M281fdw laserjet pro printer. I have recently been having troubles getting it to print from my mac computer and I am pretty certain it is a driver issue or an issue with something on my mac but I have no idea how to fix it and it is really frustrating.

 

Here is everything that I have noticed, and everything I have tried so far to try and fix it:

 

When I print from preview, or word, or any other program in MacOS the print job sends to the printer, then the printer seems to whirl up and make some noise (maybe the document feeder?) and then stops - on my mac it just says printing and on the printers screen it just says printing. It either takes a very long time to print or just cycles like this indefinitely and dosen't print whatever I want to print even though it says printing. I thought it was just an issue with preview but I also have the issue with word and adobe acrobat so it must be a system wide issue where it sends the print job and it just cycles. Every now and then after I restart everything and turn everything on and off it does actually print straight away as it should, but then it eventually reverts back to the stubborn issue described above. Even weirder it sometimes happens with some documents but not with some others - there dosen't seem to be any correlation with the type of documents it wants to print and dosen't want to print! Makes no sense!

 

Now to try and fix the issue I have tried the following: I printed a test page - it came out fine and everything was normal, I am 99.9% this is NOT a hardware issue with the printer. I also tried printing wirelessly by sending the document via email to the printers dedicated email address I got upon setup - that was fine and it printed fairly quickly, succeeding everytime, making me realise that this is probably a driver issue on MacOS. It also seems to print fine from the HP app on my phone so it is definitely isolated to my computer. 

 

As such, I tried reinstalling everything with HP easy start. I reset the printer to default settings and also reinstalled my drivers, restarted my computer, deleted any old drivers and made sure every piece of software and my system were up to date - I still have the same problem. I have tried all the standard 'fixes' to software problems including removing the printer from my system preferences and adding it as an airprint printer, as the printer name and as secure airprint. Funnily enough, when I add it as an airprint printer it does print all documents fine - however occasionally when I go to print PDF's it now just prints a blank page out! So annoying!

 

I am lost for solutions now as I've tried everything you would instantly recommend hearing the problems I have had. Maybe this is a driver issue that you need to refer to your software developers as I am running Mojave which is obviously quite a new update to MacOS.

 

Thank you, any help for this weird, annoying issue, would be appreciated! I love my HP printer and I hope I can get it to print normally soon! I will be phoning HP support tomorrow to see if they can do anything about this

 

 

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