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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-25-2018 07:19 AM - edited ‎10-25-2018 09:39 AM

HP Recommended
Product: OfficeJet 4650
Operating System: Microsoft Windows 8.1 (64-bit)

We are using Win8.1 and installed a new HP OfficeJet 4650.  The printer will print, but will not recognize a scanner.  The error message is sayign that it can't see the computer.

There are no issues with the install.  Downloaded the latest driver from the HP website.  We have walked through every step for troubleshooting that is posted on the HP website.  When we run the (sorry I think it was called scan doctor, it is off the HP website and does troubleshooting), it says there is an issue with drivers.  However, we literally have removed and installed them 3 or 4 times, all from the website.

We are at a loss of how it can print with no issue, but will not see the computer when we try to scan.  

 

Thanks in advance for any help.

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