• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-10-2018 07:41 AM - edited ‎11-10-2018 09:07 AM

HP Recommended
Product: HP Pavilion Touchsmart 15-b100sa Sleekbook
Operating System: Microsoft Windows 7 (64-bit)

Hi, my notebook originally had Windows 8 which I then upgraded to Windows 10.  However, I didn't like Windows 10 any better than 8 so I decided to do a clean full install of Windows 7 Ultimate.  Since doing so, i am unable to connect to the internet.  Plus I have an external hard drive but it doesn't show up in Windows Explorer.  Within Device Manager, the following had the orange warning signs against them:-Ethernet Controller, Network Controller, PCI Device, SM BUS Controller, Universal Serial Bus (USB) Controller and finally Unkown Device.  

 

Apart from installing Windows 7 and adding a USB connected Mouse, Keyboard and External Drive (Seagate EXT 2.5 1TB M3 Portable), there have been no other modifications made since buying the notebook.  I'd be grateful if anybody could advise me on what I need to do to a) connect to the internet and b) access my external hard drive via Windows Explorer.

 

My notebook is a HP Pavilion Touchsmart 15-b100sa Sleekbook

 

Many thanks, John

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.