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‎11-12-2018 10:25 PM

HP Recommended
Product: HP Officejet 7612
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

I have an issue with a new HP officejet 7612.

After unboxing and setting up the printer, i get this error:

 

"Problem with ink system

"Remove cartridges and inspect for leaks.

Do not use leaky cartridges. Re-install cartridges if okey.

Turn the printer off then on again."

 

I removed the cartridges and checked them, their was no leak. After re-inserting the cartridges and rebooting the device, i still get the error message. I even tried with a pair of new cartridges -From another device , new- but i still get the error message.

 

Before returning the device since it is still under warranty, is there any simple fix out there that can solve this isue?

 

Thanks

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