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‎11-14-2018 02:15 AM - edited ‎11-14-2018 02:17 AM

HP Recommended
Product: 2PS10EA#ABH
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

As the title say, i have a problem with some keys on my keyboard on the HP15-bs183nd laptop.

It's bothering me now for a couple weeks, as i have allready tried some methods in a attempt to fix this issue.

However with no positive results, and i also have to point out that the malfunction is only temporary and it comes back everytime i boot the laptop. Then after a minute of 5 it works fine again, but even while working it happens very occasionally.

 

What i allready have tried:

- Reinstalled keyboard drivers

- Cleaned the dust beneath the keys

- Ran the keyboard check in HP PC Hardware Diagnostics Windows

- Updated all my drivers including BIOS

- Performed a hard reset

- Checked if the flat cable for the keyboard was properly connected

 

None of the above methods worked, and simply restarting the laptop didn't fixed it either.

Some details of the keyboard i have:

CNY P/N.:HPM16M63U4-698

Compal P/N.: PK132043A01

HPM16M6

Driver: i8042prt.sys

 

I hope someone could help me on this one, if it's fixable by software it would be great as i use the laptop alot.

 

Arnoud

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