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‎11-29-2018 07:47 AM

HP Recommended
Product: HP T2500

I have a Designjet T2500 that is indicating a 39:12:01 error.  The error appears after a print has printed part of the job, the plotter cuts the paper and then moves the print into the stacker area, the plotter then unloads the paper.

I have tried swapping out the paper spindle but the same error appears. This also happens from both paper input rolls, so I suspect it is not the rewind motor as there are two, one for each paper roll.

I have checked the paper path and this looks clear.  

has anyone else seen this issue, and how was it resolved ?

Thanks in advance.

Guy

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