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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-29-2018 12:54 PM

HP Recommended
Product: HP Envy 15-as001na ​
Operating System: Microsoft Windows 10 (64-bit)

I've tried to figure out why my HDR settings on my laptop are missing for the last couple of days since i received my new LG 27UK650 monitor but im struggling to do so. My laptop is a HP Envy 15-as001na with an Intel Core i5-6260U processor, with Intel Iris Graphics 540 that supports 4K at 60Hz. The processor specifications can be found here:

 
The first thing i did was install the latest windows update available on my device, which happens to be version 1803 (not version 1809 that apparently has new settings for HDR). I couldn't manually install this update as it hasnt reached my device yet automatically, even though it was slowly rolled out from the 13th November 2018.
 
The next thing i did was check on intels website about what drivers i need to make sure my device can produce HDR graphics which i found here:
 
This outlines the specific specifications you need in order to run HDR (on page 13), however as i went through this table, i noticed that my laptop didnt have a few things on this list calibrated or installed yet. I will go through each part of the table and state my devices specs in comparison to give an idea below:
 
Intel Graphics Required: 7/8th Gen Processor with Intel Iris HD/UHD 620 graphics or better
My Intel Graphics: 6th Gen processor with Intel Iris Graphics 540
 
OS Required: Windows 10 Fall Creators Update (RS3 or later)
OS installed: Windows 10 Build 17134 version 1803 (installed 28/11/2018)
 
Intel ME FW required: Intel® Manageability Engine Firmware: 11.7.4.3314 or newer
Intel ME FW installed:  Intel® Manageability Engine Firmware: 11.8.55.3510
 
Intel SGX required: Intel® Security Guard Extensions: 1.8.100.38781 or newer
Intel SGX installed:  Intel® Security Guard Extensions: 2.1.100.46245
 
Intel MEI Driver required: 11.7.0.1032 or later
Intel MEI Driver installed: 11.8.55.3510
 
Intel Graphics Driver required: WDDM2.3 driver:  23.20.16.4849 (15.46.4849) or newer
Intel Graphics Driver installed: 23.20.16.4973
 
Display requirements: HDMI 2.0a or DP1.3 For HDMI 2.0a support, make sure LSPCon support is enabled
Actual Display support: HDMI 2.0 and DP 1.2 (both with HDR support) as well as HDCP 2.2 for streaming 4K content, LSPCon not confirmed on my device yet
 
In Summary, i'd like to know whether i should wait for Windows 10 version 1809, install the Windows 10 Fall creators update, check to see if my laptop was built with LSPCon, or just stick with 4K as my proccessor is too old for HDR supported proccessors. Hope someone can help clear this up for me, thank you.
 
From Kevin
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