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12-11-2018 10:45 AM
Product: EliteBook 840 G3
Operating System: Microsoft Windows 7 (64-bit)
My WiFi was working fine Friday, and per logs it was working fine sat/sun . The only changes that occurred was 1 update installed yesterday morning (Windows Defender update - KB915597) and the battery lost power late last night after it was left in sleep mode without being connected to a power source.
- I've powered it on today and noticed it was not connecting to my WiFi.
- The WiFi button (not a FN button with the F keys but rather an actual button next to the speaker on/off button) was illuminated orange and does not toggle on/off or change color.** (see ** below)
- The speaker button next to the wifi button toggles fine. The light changes as intended after being pressed and the status icons clearly changes after the button is toggled.
- I tried a combination of keys for grins, FN + wifibutton, CTRL + wifibutton, ALT+wifibutton, WinKey+wifibutton
- The network icon in the status bar keeps spinning with the blue circle and eventually stops, then shows what appears to be an 8 pointed orange star, the icon says "Not connected - Connections are available".
- When attempting to manually select my wireless network it says, "Windows was unable to connect to 'mySSID'." I tried the "Troubleshoot problems" wizard but it did not resolve the issues.
- Only 4 updates available and they are for my Office product. Updates were installed yesterday automatically
- WiFi shows strength as Excellent works for other devices, WPA2-PSK, 802.11.
I tried each of these without success:
- Disabling the wifi adatper and re-enabling
- Unchecking the box in device's power management to allow the computer to turn off the device to save power
- Restarted
- Checking if ethernet works - yes
- Right clicking device and checking for updates while on Ethernet - none found
- Checking to see if other devices can connect to my wifi without issues - yes
- Removing all wireless network connections and attempting to connect as fresh new connection
- Disabling all network adapters and trying to connect after reconnecting each one
- CMD as admin > netsh int ip reset resetlog.txt all resets said "OK!" > restarted > and the light returned to its normal white color but now continues to cycle through "getting information from SSID > connecting > Windows was unable to connect to SSID."
- Ran Windows Network Diagnostic again - it suggested the same things from before and did not help resolve and stated "Problem with wirewless adapter or access point - Detected" Exploring additional options does not help.
- CMD as admin > netsh winsock reset > Sucessfully reset
- Cleared and rescanned my device list on router
- Restarted router
- Disabled and enabled wifi adapter (again)
Any reccommendations on where to proceed? At this point I feel like I'll just be doing the same things over and over again.
Solved! Go to Solution.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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