• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎12-15-2018 07:50 AM

HP Recommended
Product: HP Envy 5644
Operating System: Microsoft Windows 10 (64-bit)

I have a major problem with my printer drivers.

HP Envy, working fine, enrolled in Instant Ink.  W10 update about 6 weeks ago, printer still Ok (local test page prints) but will not print from computer.  Shows in Windows as installed, but drivers missing.

I jumped in (and found many people were in a similar situation) so after using all the 'solutions' on offer on the HP support website I gave up and waited.  Since then I have tried several time, most notably today.  I have used HP Print and Scan Doctor, another support tool that is alleged to work in difficult situations, I have uninstalled and re-installed everything several times over.  Windows still says it is missing drivers and it wont work.

Does HP care?  Quite obviously not, I am unable to speak to a person and the virtual chat just goes around in as circle without solving the problem.

Ay ideas?  I am on the point of throwing it in the bin and buying a Cannon or Epsom printer.

Anyone got any ideas?  The only thing that I can thinkof is going and buyng a Cannon or Epsom printer.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.