• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎12-19-2018 06:42 PM

HP Recommended
Product: HP LaserJet Pro 100 color MFP M175nw

I have a Verizon FiOS dual-band Gateway router (G1100).

 

Since I got it, it broadcasts 2 unique SSIDs. One for 2.4GHz band, and one with "-5G" appended for the 5GHz band. Most of my devices default to the 5G WiFi network. When our laptops are connected to that SSID (ie -5G one), I am unable to print. It cannot see the printer. I have to manually change to the 2.4GHz band SSID, then I can print.

 

I decided would rather have just one SSID for my network, for both 2.4GHz and 5GHz bands. I set them both in the router to broadcast the same SSID, and let the devices connect to the one it has the best signal for. 

 

So far, everything work, except for the printer. If our laptops happen to connect to the 5GHz band, it cannot print. No matter what I tried, I will not work. If I do nothing but disable the 5GHz band, so only the 2.4GHz is active, all pending print jobs will print.

 

I don't understand why this is, or how to fix it? If I connect all devices to the same SSID, its on the same "network" and I can see/access all other devices, regardless of what band they connected to via WiFi. Why doesn't the printer work the same way?

 

Does anyone know how to get this to work when both bands are sharing the same SSID? I rather not go back to the 2 SSIDs if I can avoid it.

 

Thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.