• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎12-23-2018 07:07 AM

HP Recommended
Product: HP OfficeJet Pro 8740
Operating System: macOS 10.14 Mojave

My HP OfficeJet Pro 8740 asks me for an admin login and password even after full factory reset.

I cannot access to the Embedded Web Server from my web browser on https://192.168.1.8, as it requires a login and a password that I never set up. So no access to scan via e-mail, of newtork folder...

This is my private printer, I installed it and no one else couyld have defined an admin login and pass.

 

I didi a semi-full factory reset, but the problem remains the same.

How can I unlock this?

 

Thanks

(Mac Book Pro user on Mojave 10.14.1)

 

 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.