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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-29-2018 09:33 PM

HP Recommended
Product: LaserJet MFP M28W
Operating System: macOS 10.14 Mojave

I Bought yesterday a new Laserjet Pro MFP 28W

 

Installation went well with HP Easy start but impossible to "connect to the scanner".

Tried the installation in USB, WIFI, from my iMac and  my MacBook, still the same error.

 

- HP Easy start downloaded from HP Website (last version)

 

I've done so far :

- Uninstall all printers,

- "reset the printing settings"

- removed all HP folder and files under /Library/Printers

- removed all files under /Library/Image capture

- reboot system

- upgrade the printer firmware with the last file provided on the HP Printer's support page

- re-install everything

 

Never been able to get access to the scanner (print is working fine). I get the error from EasyScan as it's impossible to connect to the scanner

Tried to scan by using Apple Image Capture App but get the error "9923"...

 

Exact same error on both my iMac and MacBook both under Mac 10.14

Went through all forums, help pages, etc... did everything during hours (I've an IT Degree and I'm a CTO). Still not able to make it work despite hours spent on it.

 

If I don't get a solution very soon I'll bring back the printer and will never buy a HP one again

 

 

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