• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!

‎01-02-2019 05:25 AM

HP Recommended
Product: HP Color LaserJet Enterprise M552dn series

Hello,

 

I just installed the printer but I 'have done somthing wrong, I directly connect the print to the network before I turn on the printer, the results, I can't access to the main menu, it's asking me a password for sign in. and I can't setup the IP adress of the print.

I search really hard to find the cold reset process of my printer but none.

 

If you can help me,

Thank you !

Chris601

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.