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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎01-04-2019 02:51 PM - edited ‎01-04-2019 03:06 PM

HP Recommended
Product: 15-g247ca

Hello

 

I am having a problem to install Windows after a hard drive crash. The laptop won't boot from USB or DVD and I concluded I must update the Bios first.

 

I read that I need to use the PC Hardware Diagnostics UEFI tool when windows is not booting for that, but the version on the laptop is old I think (version 1.9.0.0) and don't have the option to update the bios. (only memory test and hard drive check)

 

I concluded that I need to use an updated version of HP PC hardware diagnostics UEFI to update my bios. I downloaded the latest version at https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html and made a USB drive with it. However, when I insert the USB in the laptop, it always load the laptop hardware diagnostics tools only, not the updated one from the USB. I press Esc on boot, then F2 and the laptop old tools load always.

 

I did try with different usb ports on the laptop.

 

I did try with two usb drive, one in fat16 and the other in fat32.

 

I did try with different updated version of HP diagnostics tool (6.6.0.0 - 6.9.0.0 - 6.9.1.0).

 

Should I proceed otherwise for the bios update or must I do anything else to load the updated diagnostics tools ? Thanks

 

PS : I also did try to update the bios by putting the bios bare files on a usb drive and holding windows key + b at startup without success.

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