• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎01-05-2019 06:44 PM

HP Recommended
Product: Officejet Pro 6978 AIO
Operating System: Microsoft Windows 10 (64-bit)

Unable to print.  I keep running Print and Scan doctor.  Doesn't find the printer until I enter the IP.  Then takes me to the HP Connected registration.  I log into my account on HP Connected without a problem.  When I get in, there's no option I need to take that I can see.  If I close the install Window, it tells me that my install is incomplete and won't print.  But there's nothing I can see that I need to do on this page.  So I close it out and run HP Print and Scan doctor again and get back to this same point.  What do I do?  

I am an HP employee.
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.