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‎01-06-2019 09:15 AM - edited ‎01-06-2019 09:24 AM

HP Recommended
Product: HP Elite x2 1012 G1
Operating System: Microsoft Windows 10 (64-bit)

Since some time I am unable to connect to my cellular network. I'm not sure exactly what caused the change or when exactly it stopped working since I regularly work in Wifi.

 

Symptoms:

  • When I try to connect using Windows, I get the message that an APN is needed (before the 'default' APN worked fine).

APN-Message.PNG

 

  • Using the Vodafone Mobile Broadband app, I get the message that the connection has failed with the suggestion to make sure that the device is not used by other programs
  • Running the HP Network Check  there is a finding that says that the SIM or Device are locked with reference to a Pin2.

Network-Diag.PNG

  • The driver details show that the Generic Microsoft driver is used (and not the driver I expected), and the evenlog shows a 'Device not Migrated message'. 

Driver-Details.PNGDriver-Events.PNG

 

Actions tried

  • I tried multiple (Vodafone) SIMs.
  • I updated the drivers and (notebook) firmware to the laters version through the HP Support Assistant (which might as well have been the cause, since I regularly do this). Also Windows is completely up-to-date.
  • I rolled back to a restorepoint from two months ago.
  • I removed the HP drivers manually and reinstalled manually (sp89031).
  • I tried switching the LTE modem firmware to generic and then back to vodafone.

 

I'm out of options here. Anyone who can help?

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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