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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-10-2019 10:33 AM

HP Recommended
Product: Envy 13 inch
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

I purchased an envy touchscreen laptop (13 inch) this summer. Since a few weeks, I realized that there was a little white dot on my screen, right in the middle (I don't know if it's been there since I bought it). It is the most obvious when there's a light/white backround. I tried updating the BIOS like it said in a answer on an HP server, but the dot is still there.  I searched online and it seems it could be a pressure point... 

Can someone help me? 

Thank you! 

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