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‎01-15-2019 02:24 AM

HP Recommended
Product: iOS 12.1.2
Operating System: Other

How come not a single person person from HP give the correct answer to people having problem connecting iPhone to the HP Sprocket Plus? And why is it impossible to find this information without taking to HP support? The problem is that the firmware on the HP Sprocket Plus don't working with the latest iOS 12.1.2 from Apple and it's been like that for more than a month. Still there is no fix and still there is no information from HP. I'm not impressed by the slow development from HP so people have to wait for ages when there is a new iOS version. What happens next time iOS is updated? Neither am I impressed by the support by HP. If you only could have published this information on the support website and give a reasonable time for fixing the problem everything would have been ok. I bought this product in December and so far not been able to use is at all. This is horrible support and I guess it will be returned to the store.

 

I have no problems accepting that a software update could cause issues, but I would expect a fix within a reasonable time and existing support/information to the customers.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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