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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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01-15-2019 12:50 PM
Hi,
I have been unable to print anything with my HP ENVY 7640 as it continues displaying the error "remove and reinstall the indicated ink cartridge, making sure it is correctly installed".
I've gone through the list of other recommendations to fix this issue incuding unplugging the power cord from the printer and then removing the cord from the power outlet on the wall, waiting 60 seconds and plugging in again. Nothing has worked and it's continued giving me these error messages.
I don't know what to do at this point and any help would be greatly appreciated! I really don't want to buy another printer as everything else works well on this unit but I can't print anything out without the error message coming up.
Many thanks,
Kim