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‎01-16-2019 05:18 PM

HP Recommended
Product: HP3830
Operating System: Microsoft Windows 10 (64-bit)

 I followed these steps to resolve the problem

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same. 

 

  • Hear I receive a note :  ist´s not possible remove the driver because is in use in HP OfficeJet 3830 Series

 

  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers.
  • Restart the PC again.

Can you help me

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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