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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-17-2019 11:49 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-ap0xxx
Operating System: Microsoft Windows 10 (64-bit)

Laptop screen randomly goes black few seconds and auto resume, sometime will also flashing. It already happen many times. I tried to install all the update HP Support Assistant suggested, installed the lastest driver that provide in HP website and updated the window version to 1809. But those action just slightly improve, the screen  still randomly goes black and flashing. I just bought this laptop less than 5 days.

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