• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎01-18-2019 03:00 PM

HP Recommended
Product: HP Spectre x360 Convertable 15-ch004na
Operating System: Microsoft Windows 10 (64-bit)

After leaving the laptop to run out of charge the laptop no longer charges up or switches on. The charge light wont switch on when I plug the charge cable in and I can't get it to boot at all. I've tried plugging it into different sockets and tried a power strip but to no avail. From what I've read the spectres like to overheat and damage the battery or motherboard. I hope thats not the case. I haven't tried an alternative charger cable yet but I can't seem to find a place to purchase one online and I can't see a business letting me try one of their's for free to test the laptop. Any suggestions?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.