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‎01-22-2019 08:07 AM

HP Recommended
Product: Envy All-In-One-27-b114
Operating System: Microsoft Windows 10 (64-bit)

Having an issue with the webcam.  All HP diagnostics I ran via the BIOS worked.  When I use capture in "CyberLink Power Director" it works.  So I do not think there is anything wrong with the hardwae or driver.

 

But...  When I use Windows Camera, Skype or Google Hangouts the camera will turn on for 1 second, then turn off and not return.  WHat displays on the screen is a single video capture frame.

 

I am using AVG free edition (2019) anti-virus.  I have uninstalled it and tested the functionality without change.  I have disabled the firewall, things got worse.  No video at all.  

 

I am running a fresh install of WIndows 10 after I did a complete clean and recovery after purchase. 

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