• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎01-22-2019 01:05 PM

HP Recommended
Product: zBook G5, Thunderbolt 120W G2
Operating System: Microsoft Windows 10 (64-bit)

I have recently purchased a HP ZBook G5. I want to use my ZBook as a desktop at work. I have two monitors, keyboard, mouse and network that I didn't want to plug in everything. HP support recommend the Thunderbolt Doc 120W G2 dock. I just received it and the monitors, keyboard, mouse, and network work but the dock will not power my notebook. 

 

I have updated all the software for both and did a firmware update on the dock and still NO Power to the ZBook. 

 

I don't want to have to use my power supply from home to power up the laptop at the same time I am plugged into the dock station.

 

Any suggestions?

 

Thanks!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.