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‎01-23-2019 02:20 PM - edited ‎01-23-2019 02:28 PM

HP Recommended
Product: OMEN by HP Laptop
Operating System: Microsoft Windows 10 (64-bit)

Hello , this is the 4th time I face this issue ! My pc's battery charges for a few seconds and then suddenly stops .  When the adapter is plugged in , the signal of charging is white which normally means it's full , however it's not. Moreover when I checked the computer, it doesn't even recognize that the adapter is plugged in ! I tried everything , I uninstalled the battery drivers and reinstalled them , I updated the bios driver , reset the pc ! the problem gets solved for a few days and then it happens again ! I'm really confused and I don't know what to do ! Somebody help me ! This's been going on for like 3 months .. 

PS: When I turn the pc off , it charges normally and sends the normal signal of charging which is orange , this only happens when it's on so I guess it's a software problem.

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