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‎01-27-2019 01:42 PM - last edited on ‎09-23-2025 12:37 PM by Moderator

HP Recommended
Product: HP OfficeJet Pro 8720 (HP611CC5)

I recently Purchased the HP 8720 to replace an HP 8600.  I am running the printer wirelessly.  the printer and both PC and Laptop are all on the same network.  Under printer assistant I have clicked on "Manage Scan to Computer" and the pop up box reads "Scan to Computer is currently unavailable.   The Click to FiX launchs  Scan Doctor 5.1.After selecting the printer (where I can see teh IP address) I click next and get an error that the printere cannot be found.   I have cycled the printer off and on and retried to connect the scanner with out success.  

Next, the Click to "Disable Scan to Computer reads "Disable" - which I understand to mean that it is in fact enabled.  I actually disbaled it and re-enabled to verify.  

Lastly, I can see the printer on both my phone (like printing and email) and in the HP app on my phone (Apple).

I have 40.12.1161 installed (latest available)

Suugestions?

 

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