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01-29-2019 06:33 PM
I am an HP resseller who has sold many of the M750 printers to various clients because of the 11 x 17 feature. I went to service one of these machines last week that was producing horizontal lines on the page. I immediately knew it was the Transfer Belt because all of the M750’s I have sold are having the same issue and the defects all look the same.
Looking at the life of the belt, it shows 90% life left and as a result, I am starting to notice a trend with this model. Other clients have started having issues when the belt still has 60%, 70% and 80% life left. It is very frustrating because these belts are close to $275 cost, $359 for the client. I have replaced an OEM belt in this machine and 1 month later the client is calling with the same issue.
Instead of the auger spring in the waste hopper pulling the excess toner into the bottle as it should, the toner builds up in the waste hopper at the end of the belt. Once the hopper fills up, then come the quality defects. I typically just vacuum the waste hopper and the belt will run for a week, sometimes two but there is never a gaurantee that it will last even that long. I have had clients call two days later stating that the problem had returned. With this particular client, I vacuumed just last week and it returned this week. To make matters worse, this is an MPS client so we are paying for the belt when it fails, not the client because it’s under contract. To only get 10% out of a belt that cost $300 is criminal or just a really crappy design. I know this is a known issue with this model but their has to be a workaround. I am currently just vacuuming it out once a week to keep them going but I should not have to do this to get full use out of the part.
Has anyone else dealt with this same issue and figured out a solution? If so, I would be in your debt if you would be so kind as to share 🙂
Solved! Go to Solution.