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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-30-2019 04:25 AM

HP Recommended
Product: HP OfficeJet Pro 6960
Operating System: Microsoft Windows 7 (64-bit)

I just installed brandnew HP OfficeJet Pro 6960 to replace a defect Lexmark Allinone (printhead damaged), which always sent and received faxes successfully. 

I connected the new fax with the additional HP telephone cable, which I plugged in Phone2 of Experia Box V9. (also successfully used for previous Lexmark fax).

When I run Fax Setup Wizard, all tests passed, except Fax Line Noise Test.

I could listen to the beeps and sounds. I heard the tone "Line is Unavailable" and a woman's voice saying that the number is not in use.

To test further, I called the faxnumber with telephone, and I heard the normal fax beeps. (no other sounds).

Next, I sent a fax to another faxnumber, which was well received.

Finally, with the other fax I tried to send a fax to HP OfficeJet Pro 6960., which did not react. On the other fax I got the error message: Line is Occupied.

I have already stand-alone printer, and bought this one mainly in order to receive fax on computer.

Regrettably, I can only send fax, not receive.

Any solution?

 

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