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‎02-03-2019 10:39 PM

HP Recommended
Product: 2dp99aa
Operating System: Microsoft Windows 7 (64-bit)

 

Any suggestions how I can get in touch with HP support to figure out what to do with this SSD?  

 

Bought the S700 in May 2018.  After about month, windows wouldn't load properly.  Was not able to recover so re-imaged SSD.  After a few weeks, Windows wouldn't load again but this time was able to recover using Win7 setup disk. 

 

Started to get concerned about drive so ran Crystal Disk SMART check and saw that the Reallocated sector count was at 2.  Threshold was five so didn't stress.  But after that, PC was glitchy (basic windows functions like clock and add/rename folders would not work and other odd behaviors).  Web search suggested problems with OS so so decided to re-install windows for a clean image.  Re-ran Crystal Disk and it said I now had 3 reallocated sectors. 

 

About 2 days ago, the PC no longer saw the SSD.  Other internal drives (HDD & DVD) were recognized but not the SSD. 

 

Tried to use the HP warranty checker but it did not recognize my SN.  I bought from legitatmate store (NewEgg) and still have receipt.  Being less than a year old, I hope this is still under warranty. 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.