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‎02-07-2019 03:26 PM

HP Recommended
Product: HP All in One 22 b013w
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'm hoping someone can help me as there is no way to contact HP 😕   I have a HP All in One 22 b013w that currently has 4GB of RAM. I need to upgrade it to 8GB (the max for this computer). I purchased a Crucial 4GB DDR3L-1600 SODIMM 1.35V CL11 RAM card to install. I installed the RAM and then when I turned on the computer, I could hear it turn on, but nothing was showing up on the monitor. I re-checked the installation to make sure it was seeded correctly and tried again...same thing. So I removed the new RAM and then the computer worked as it always has. So, my question is did I purchase RAM that is not compatible with this computer? Can I just purchase another RAM card that is exactly the same as the one I just purchased and put them both in or exchange the one I just purchased for one that will work with the one already in my computer??? I'm stuck and bummed. I can't run more than one program without it telling me I'm out of RAM.  Ugh

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