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‎02-08-2019 09:09 AM - edited ‎02-08-2019 09:13 AM

HP Recommended
Product: HP Spectre x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

the following issue occurs: My Laptop shuts down without warning at about 50% battery level while not connected to power. Just black screen and doesnt start unless i connect the power again. (So I figured the battery is broken...but:

 

I use a HP Spectre x360 Convertible  13-4104ng  - Prod. No. K3D43EA#ABD - Windows 10 64-bit.

 

The charging process from 50% to 100% takes the same time as it always did and the time the laptop runs from 100% to 50% is regular (takes a few hours).

 

I did the HP Battery Check it says battery is ok - Cycle coutner: 579 / 1000

 

I tried the manual calibration  as recommendend by HP https://support.hp.com/de-de/document/c04726319 / https://support.hp.com/ph-en/document/c04700771

 

a) Anybody has an idea why my laptop still shuts down at 50% - my guess is a broken battery which would fit the symptoms (and the fact that my warranty ran out just a few months ago 😉 ) ?

 

b) If my battery is dead (for whatever reason) is the cause the battery itself or could it be the charger?

Thanks for your help.

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