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‎02-10-2019 03:43 PM

HP Recommended
Product: HP Photosmart C410b
Operating System: Microsoft Windows 10 (64-bit)

I have the solutions center up and running on several windows 10 PCs. Printer is on the WLAN. Only one computer makes problems. HP software has completely been uninstalled from windows several times and re-installed to get it working. The printer works from Windows. HP Solutions Center pops up with error message "Scanner error". HP print & scan doctor reports driver problem.

What can I do? During installing the complete software package the printer is found on the correct IP address. Scan doctor even scans fine via WIA. However solutions Center does not scan, though it shows the configured printer including ink status. 

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