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14-ca061dx
Chrome OS

My Chromebook 14-ca061dx will shut down as I am working on it. I am not sure why. It will just turn off, and I will need to press the button to turn it back on.

 

Then, the other day, it suddenly did a factory reset on its own. Please help; according to its S/N, it still has 6 months of warranty. I'd like to be able to use it and get this fixed. Thanks!

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