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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-25-2019 04:26 AM

HP Recommended
Product: HP ENVY x360 - 13-ag0502sa
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop (HP ENVY x360 - 13-ag0502sa) in Dec 2018 in the UK from Curry's. After 2 months of medium useage I pulled it out of my backpack and saw the screen had cracked near the bottom right side sending cracks up across the screen.

 

The laptop had been in protective case, and with screen protector installed as per below links.

https://www.amazon.co.uk/dp/B07FL1KRXH?ref_=pe_3187911_248764861_302_E_DDE_dt_1

 

https://www.amazon.co.uk/dp/B07FPT32D6?ref_=pe_3187911_248764861_302_E_DDE_dt_1

 

I don't understand why the screen has cracked, as the laptop was in a backpack, and suffered no obvious trauma during the day.

 

Is there any know defects in HP ENVY x360 - 13-ag0502sa that would lead to this?

 

I bought the laptop through Curry's / PC World in the UK.

 

I have phoned them up and they offered to ship the laptop to an engineer (£60), and then they could replace the screen after HP sends them a new part (Price unknown).

 

Will HP give a manufacturers warranty on this screen even though I bought the laptop through Curry's?

 

 

IMG_20190225_192231.jpgIMG_20190225_192239.jpgIMG_20190225_192248.jpgIMG-20190225-WA0008.jpegIMG_20190225_192146.jpg

 

Thanks for any help you guys can give, I would appreciate HP responding!

 

Charlie

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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