cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

Level 1
5 4 0 1
Flag Post
HP Recommended
HP Smart
Microsoft Windows 10 (64-bit)

Today I was auto-upgraded to a new version of the HP Smart app from the Microsoft Store on my Windows 10 PC.  I am now running version 95.1.527.0 of this app.

 

Now the app hangs immediately after successfully scanning a page. Specifically, as soon as the page is scanned, the HP Smart app presents the below dialog box. This dialog box cannot be dismissed by pressing either button. I need to force the app closed from the Task Manager.

 

HP Smart dialog box.jpg

 

If I use the "HP Scan" app instead, scanning works fine, so it's not an issue with the physical device (HP ENVY Photo 6234).

 

I've been using this app for months and have never experienced this behavior before today.

 

Separately, if I go to the HP Smart app's page in the Windows 10 Microsoft Store and click on the "HP Smart support" link at the bottom of this page, I get taken to this link -- http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03897058 -- which returns "Service Unavailable - DNS failure".

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation