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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-01-2019 12:08 PM

HP Recommended
Product: HP Envy TS 17
Operating System: Microsoft Windows 10 (64-bit)

Had an update this morning and afterwards this started to happen when I tried to scan. 

 

 Error: There was a problem loading your Smart Task. Please try again

 

I have restarted both computer and 4 in 1 HP OfficeJet 8700 and I'm still getting the same error. Tried the trouble shooting through the HP website and nothing seen through that were there's an issue to fix. I don't know what else to do. Any idea how to fix this?

 

Printing/coping as no issues.

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