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‎03-04-2019 05:51 AM - last edited on ‎10-09-2025 02:35 PM by Moderator

HP Recommended
Product: Dell 5559 Laptop / HP ENVY Photo 7130

Up to now the HP app in Windows 10 has been good and worked perfectly. However since the latest update I can't do any scanning with the printer and HP App as it keeps coming up with the following error once the document has been scanned;

Error.

Ther was a problem loading your Smart Task. Please try again.

If either the Cancel or Retry buttons are clicked the whole HP App locks up and the only way to close it down is by going into Task Manager and forcing it to close there. There does seem to be any way around this problem as all the other functions in the HP app are working but the Smart Task is preventing me doing any scanning. From the online forums I've looked at (doing a Google search) there appears to be many with this same problem but as yet no solution of how to get the HP app to scan without this error problem.

Is there any way to resolve this in the HP app? I can't recall Smart Task being part of the scanning for the HP app until it was updated and until that it was workign perfectly. To me HP needs to backtrack on the update and have another one with the Smart Task removed until such time they can get it to work for everyone. For so many people to be affected, as witnessed on other forums, there's a major bug in the program concerning Smart Task. How about a version of HP App withoutthe Smart Task in it?

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