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HP ENVY m7 Notebook

I followed a few tutorials to figure out why my laptop wont charge, and discovered that the battery needs to be replaced.

I have no idea which battery to buy because it's an internal battery, and I'm going to have to take the whole thing apart. I dont have any of the tools either, so I can't just open it up to see what it says. 

 

I have an HP ENVY m7 Notebook, Product number W2K88UA#ABA

 

I can't find my laptop on any lists, and my manual is long gone.

Please help! I'm not sure how much longer this laptop will work. It shuts down every few minutes while it's plugged in, and only charges sometimes in small amounts.

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