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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-18-2019 06:09 PM

HP Recommended
Product: HP Spectre x360 - 15t Touch Laptop
Operating System: Microsoft Windows 10 (64-bit)

This all started back around Fall 2018. For whatever reason the screen to the laptop freaks out at times whenever there are dark pixels on screen. Mainly around the top left corner is where it seems to start. It goes away at times, but it really hinders me when it happens out of no where and refuses to stop. I switched my screen to a different monitor and it's fine there. So it has something to do with the laptop monitor itself.

 

The laptop screen also leaves some bit of image burn when left still for on something for a more than maybe 5 mintues, but it doesn't leave a screen burn when the computer is turned off.

 

I'll provide some videos to show what's going on.

https://www.youtube.com/watch?v=HjXmq4V9GMY

https://www.youtube.com/watch?v=zEA4j29eG0k

https://www.youtube.com/watch?v=-d0rP6ICSZY

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.