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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-19-2019 12:18 AM

HP Recommended
Product: HP Officejet 6950
Operating System: Microsoft Windows 10 (64-bit)

My brand new Officejet 6950 ignores the ADF when I want to scan.  It scans the glass panel (which) has no document on it instead and I get a blank image.  It doesn't matter if I load one or multiple pages.  The ADF feed works fine for Copy .  I have the latest software version loaded (updated today) and tried to reboot the printer.

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