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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-21-2019 11:25 AM

HP Recommended
Product: HP OfficeJet 5230
Operating System: Microsoft Windows 10 (64-bit)

Bought a HP OfficeJet 5230 last month. The printer works but the scanner does not. When pressing the Scan on the display screen it say go to 123.hp.com but have done and tried to download everything possible numerous times. Tried virtual agent and suggested turn off and on again. Tried to Google problem but found nothing that works. Tried help desk very difficult / long to get through. Opted for a call back. HP phoned back to say they were busy and will phone back later, but still waiting after several weeks. I think this is a software issue as opposed to hardware issue. Please can someone suggest trying anything new or an effective way to actually speak to HP support. Many thanks.

 

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