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‎03-24-2019 05:12 PM - edited ‎03-24-2019 05:28 PM

HP Recommended
Product: M177FW

Apparently several people are having this issue. When I turn on the printer it tries to initialize and then comes up with the error "Jam in output bin - Open rear door and clear jam". I am pretty sure there is no paper stuck anywhere, but I haven't taken the printer apart more than what should be necessary to clear jams. What I don't understand is: why would I open the rear door to clear a jam in the output bin? Also, the toner carrousel is not rotating, but maybe that is due to the error?

I've seen a bunch of posts talking about this - PM to reset the printer and something about sensors malfunctioning and having to be repositioned.

Unfortunately I do not know where those sensors would be or how to reposition them.

What I have tried:

* Removed power and held down the power button for 30 seconds and then waited for 1 minute before turning the printer back on.

* Reset the printer to factory defaults through the Service menu.

* Currently have all the toners removed.

* Updated firmware to latest available version (HP_M177_FW_Update_20180208.exe).

 

Any ideas?

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