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‎03-24-2019 11:34 PM

HP Recommended
Product: HP Sprocket 200
Operating System: iOS 12 - 12.0.1

My HP sprocket won't appear in the devices for connecting to my phone via bluetooth after working perfectly fine the first time I tried it. 

The bluetooth on my phone is on and the sprocket is on and fully charged. 

I have tried reseting the sprocket, restarting my phone and redownloading the app. 

I also have the most updated IOS for apple (12.1.4)  and the sprocket does not need firmware updates as far as i can tell but you need to connect the sprocket to phone to update it so that doesnt help anyway. 

Why can't i connect the devices and how can i fix this?

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